Elena Red and black transparent lingerie
Privacy packaging
All orders are shipped in plain, unmarked cardboard boxes, without any brand logos, product names, or revealing labels. Your purchase information will be kept strictly confidential.
SHIPPING & DELIVERY
We proudly ship to over 200 countries and territories worldwide. Bringing you exceptional value and reliable service is what matters most to us. We're constantly expanding our network to better serve customers everywhere with delivery that exceeds expectations.
Frequently Asked Questions
How long does order processing take?
All orders require 4-7 business days for processing. During peak seasons and holidays, processing may take slightly longer.
Do you ship internationally?
Yes! We offer flat-rate shipping to most countries worldwide. If we're unable to ship to your location, we'll notify you promptly and issue a full refund.
What about customs and import duties?
Customers are responsible for any customs fees, taxes, or import duties charged by their country. These are determined by local regulations and are not included in your order total.
Shipping Time Estimates
• USA (Continental)
Processing: 4-7 business days
Delivery: 2-5 business days
• USA (HI, AK, PR, Guam)
Processing: 4-7 business days
Delivery: 5-10 business days
• Canada
Processing: 4-7 business days
Delivery: 7-10 business days
• International
Processing: 4-7 business days
Delivery: 5-12 business days
Do you provide tracking information?
Absolutely! You'll receive a tracking number via email as soon as your order ships. This allows you to follow your package's journey right to your doorstep.
Why does my tracking show "information unavailable"?
Some carriers take 1-3 business days to update tracking information in their system. Don't worry - this is completely normal!
Multiple packages from one order?
To ensure faster delivery, items from the same order may sometimes ship in separate packages, even if you selected combined shipping.
Need more help?
Email us at service@sartoriat.com - we're always happy to assist!
RETURN/EXCHANGES
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused.
If you return an item that was received AFTER the 60 days, we will not be able to issue a refund.
*Custom items are final. No returns or exchanges.
*Clearance items are final. No returns or exchanges.
To start a return, please mail products and order number back to:
Damages and issues
Please inspect your order upon reception and if the item is defective, damaged or if you receive the wrong item please email our support team right away so that we can make it right. (email: service@sartoriat.com)
Exchanges
We accept all exchanges within 60 days of purchase. All items must be in new condition. To start an exchange, please email us at service@sartoriat.com
Refunds
We will notify you once we’ve received and inspected your return, and let you know when your refund has been processed. You’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Contact Us
For any questions, please contact us below. We strive to go above and beyond, to ensure you have a quality shopping experience.
service@beyondtouchs.com
Messenger Link：https://m.me/116240491526164
We are open Monday - Friday, 7am - 3pm Central Time.i
We will get back to you as soon as possible!
